tag:status.gorgias.com,2005:/historyGorgias Status - Incident History2024-03-29T00:52:18-07:00Gorgiastag:status.gorgias.com,2005:Incident/203215662024-03-27T00:30:23-07:002024-03-27T00:30:23-07:00Scheduled Database Maintenance - North America<p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>00:30</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>00:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>10:48</var> PDT</small><br><strong>Scheduled</strong> - On Wednesday, March 27th, 2024, between 07:00 and 09:00 UTC time, for up to 45min, customers in our North America region may experience interruptions or limited availability while we upgrade our databases. This proactive measure is designed to continue improving the reliability, redundancy, and performance across the infrastructure of our services.<br /><br />Due to the nature of these changes we will be rolling them out across our regions progressively over the month of March and April.<br /><br />If you receive an upcoming maintenance banner in the Helpdesk your account is impacted for this wave.<br /><br />We appreciate your understanding and if you have any other questions please reach out to our Support team via email or on our website.</p>tag:status.gorgias.com,2005:Incident/203643822024-03-26T13:16:41-07:002024-03-26T13:16:42-07:00Agents not connected to forwarded calls<p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>13:16</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>12:49</var> PDT</small><br><strong>Monitoring</strong> - A working version has been deployed, we are monitoring the results.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>11:58</var> PDT</small><br><strong>Identified</strong> - We are currently experiencing an issue with agents not being connected for forwarded calls after pressing 1.<br />We have identified the source and we are deploying a working version.</p>tag:status.gorgias.com,2005:Incident/203305312024-03-22T13:01:45-07:002024-03-22T13:01:45-07:00Agents can't connect to live updates<p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>13:01</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>11:38</var> PDT</small><br><strong>Monitoring</strong> - The potential fix has been shipped. <br />After reloading the page, the banner `can't connect to the live updates` should disappear.<br /><br />To the agents who still see banner, it is recommended to try another browser and see if the issue persists. <br />If it doesn't persist with the other browser, then closing original browser and re-opening Gorgias should fix the issue.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>10:34</var> PDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>10:34</var> PDT</small><br><strong>Investigating</strong> - We are seeing reports of an issue that some agents are not getting the live updates.<br />We are actively investigating this issue.</p>tag:status.gorgias.com,2005:Incident/202462302024-03-19T18:52:28-07:002024-03-19T18:52:29-07:00Scheduled Database Maintenance - Europe<p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>18:52</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>18:30</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>11:48</var> PDT</small><br><strong>Scheduled</strong> - On Wednesday, March 20th, 2024, between 01:30 and 03:30 UTC time, for up to 45min, customers in our Europe region may experience interruptions or limited availability while we upgrade our databases. This proactive measure is designed to continue improving the reliability, redundancy, and performance across the infrastructure of our services.<br /><br />Due to the nature of these changes we will be rolling them out across our regions progressively over the month of March.<br /><br />If you receive an upcoming maintenance banner in the Helpdesk your account is impacted for this wave.<br /><br />We appreciate your understanding and if you have any other questions please reach out to our Support team via email or on our website.</p>tag:status.gorgias.com,2005:Incident/201682112024-03-13T08:28:50-07:002024-03-13T08:28:51-07:00Scheduled Database Maintenance - AUS<p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>08:28</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>08:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>08:54</var> PST</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>08:47</var> PST</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>08:41</var> PST</small><br><strong>Scheduled</strong> - On Wednesday, March 13th, 2024, between 15:00 and 17:00 UTC time, for up to 45min, customers in our Australia region may experience interruptions or limited availability while we upgrade our databases. This proactive measure is designed to continue improving the reliability, redundancy, and performance across the infrastructure of our services.<br /><br />Due to the nature of these changes we will be rolling them out across our regions progressively over the month of March.<br /><br />If you receive an upcoming maintenance banner in the Helpdesk your account is impacted for this wave.<br /><br />We appreciate your understanding and if you have any other questions please reach out to our Support team via email or on our website.</p>tag:status.gorgias.com,2005:Incident/202159242024-03-11T09:26:30-07:002024-03-11T09:26:30-07:00Delays on phone calls, ticket views, ticket search, customer search and analytics<p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>09:26</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>08:04</var> PDT</small><br><strong>Identified</strong> - We have identified an issue and are working on a fix.</p>tag:status.gorgias.com,2005:Incident/201678322024-03-05T09:13:33-08:002024-03-05T09:13:33-08:00Meta services are down<p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>09:13</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>08:45</var> PST</small><br><strong>Monitoring</strong> - We're seeing data from Meta coming in again correctly, and we're also observing an improvement on the Google SSO issue.<br />Will keep monitoring to confirm resolution of the issue.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>08:22</var> PST</small><br><strong>Update</strong> - The issue is also affecting login on Gorgias via Google SSO, making login slower or not working in some cases. As a workaround, agents may use email/password in the meantime, if their account setup allows.<br /><br />We will provide further updates as the situation develops, or in the next 2 hours at most.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>08:02</var> PST</small><br><strong>Investigating</strong> - It appears that Meta services (API, Webhooks) are suffering from a widespread outage.<br />This has direct impact to our Meta integrations: Facebook, Instagram and WhatsApp, that may be not working correctly at this time.<br />We are currently investigating the issue, and will provide further details as they come from Meta.</p>tag:status.gorgias.com,2005:Incident/201071082024-02-29T06:31:21-08:002024-02-29T06:31:22-08:00Increased error rate and delay in ticket actions<p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>06:31</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>06:08</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>05:40</var> PST</small><br><strong>Investigating</strong> - We are investigating increased error rates and observed delays in ticket actions for our us-east1 region, we will provide updates as more information is known.<br /><br />Workarounds: There are no workarounds at this time<br /><br />We apologize for the inconvenience and are working hard to avoid further disruption.</p>tag:status.gorgias.com,2005:Incident/200971262024-02-29T04:22:07-08:002024-02-29T04:22:07-08:00Shopify orders are associated with the wrong customers<p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>04:22</var> PST</small><br><strong>Resolved</strong> - We put the necessary monitors to identify if this issue happens again and we’ll continue to improve the stability to avoid similar issues happening again.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>10:23</var> PST</small><br><strong>Monitoring</strong> - We identified that for some rare cases orders are associated with the wrong customers. We deployed a fix and we're monitoring the results. <br /><br />We will update the status in 18 hours to confirm if it's fixed.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>07:57</var> PST</small><br><strong>Update</strong> - We discovered that some of the Shopify orders are associated with wrong customers from the same account and integration. Only some of the merchants are affected by this incident. Currently, we are working on a mitigation plan and we're trying to figure out the impact of the issue.<br /><br />We will provide an update in the next two hours.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>05:03</var> PST</small><br><strong>Update</strong> - Some agents noticed that some of the orders are associated to the wrong customers, and that might indicate a potential issue. We are currently investigating the problem.<br /><br />We are going to provide an update in the next two hours.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>04:57</var> PST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.gorgias.com,2005:Incident/200918052024-02-27T16:40:12-08:002024-02-27T16:40:12-08:00Agents can't manage the ongoing outbound/inbound calls<p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>16:40</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>15:54</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.<br /><br />To those impacted by the issue, we recommend to reload the page at earliest convenience, so the new version of web application would be automatically loaded in browser.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>15:24</var> PST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>14:37</var> PST</small><br><strong>Investigating</strong> - We got reports from agents that they can't manage outbound/inboiund voice calls because the green status call bar is not displayed in the web app when the call starts.<br /><br />We are currently investigating this issue.</p>tag:status.gorgias.com,2005:Incident/200347272024-02-20T21:18:58-08:002024-02-20T21:18:59-08:00Live notifications (updates, agent activity, notifications) not working<p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>21:18</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>20:21</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>19:49</var> PST</small><br><strong>Identified</strong> - One of our systems failed to come back up while doing a routine upgrade. We're working on getting it restarted.</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>19:27</var> PST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.gorgias.com,2005:Incident/200004312024-02-16T07:06:47-08:002024-02-16T07:06:48-08:00Ticket Views do not reflect latest ticket changes<p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>07:06</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>06:45</var> PST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.gorgias.com,2005:Incident/199673022024-02-13T06:50:51-08:002024-02-13T06:50:53-08:00Failures on delivery of outbound emails<p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>06:50</var> PST</small><br><strong>Resolved</strong> - We haven't observed any new related errors in our systems since this morning, the incident appears to have been effectively mitigated by Mailgun.</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>00:34</var> PST</small><br><strong>Monitoring</strong> - A mitigation has been put in place by Mailgun and we've stopped observing errors in our API requests. We'll keep monitoring the status of their incident and mark this as resolved once we'll be sure there should be no more occurrences of email failures.</p><p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>07:03</var> PST</small><br><strong>Identified</strong> - Due to an incident on Mailgun, our customers may experience issues with the delivery of outbound emails. <br /><br />Failed messages will report the generic error "This message was not sent." and may get successfully delivered when retried.<br /><br />See https://status.mailgun.com/incidents/ln3tt1pgdp78 for more details.</p>tag:status.gorgias.com,2005:Incident/197665552024-01-19T08:11:14-08:002024-01-19T08:11:15-08:00First Response Time and Resolution Time statistics are currently unreliable<p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>08:11</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>08:06</var> PST</small><br><strong>Monitoring</strong> - We have implemented a fix. The issue seem to have been resolved, we will continue monitoring in case of any other unwanted behaviours.</p><p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>07:41</var> PST</small><br><strong>Identified</strong> - We have identified the issue and are currently working on a fix to re-establish the correct formatting of the First Response Time and Resolution Time statistics to be human-readable durations</p><p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>07:19</var> PST</small><br><strong>Investigating</strong> - We are currently investigating a bug around the display of both the First Response Time and Resolution Time in the Performance Overview Page.</p>tag:status.gorgias.com,2005:Incident/197362292024-01-18T02:54:21-08:002024-01-18T02:54:23-08:00Help Center Analytics data for Jan 16th and 17th is not accurate<p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>02:54</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>09:21</var> PST</small><br><strong>Update</strong> - The Jan 16th and 17th data entries are now available, but we identified some inconsistencies. We are continuing to work on this issue to ensure the data is reliable.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>06:58</var> PST</small><br><strong>Identified</strong> - We are continuing to work on a fix for this issue.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>02:22</var> PST</small><br><strong>Investigating</strong> - We are currently investigating the issue</p>tag:status.gorgias.com,2005:Incident/192430932023-11-29T08:46:16-08:002023-11-29T08:46:17-08:00Some contact form submissions are failing<p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>08:46</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>08:37</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>07:53</var> PST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:status.gorgias.com,2005:Incident/191889412023-11-21T12:43:15-08:002023-11-21T12:43:16-08:00Delay in the import or missing Gmail messages<p><small>Nov <var data-var='date'>21</var>, <var data-var='time'>12:43</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>21</var>, <var data-var='time'>12:02</var> PST</small><br><strong>Monitoring</strong> - We implemented a fix for the issue, and we're monitoring the results. So far it seems like everything is back to normal.</p><p><small>Nov <var data-var='date'>21</var>, <var data-var='time'>09:26</var> PST</small><br><strong>Identified</strong> - Starting from 10 am on November 21st our users may have experienced a delay in the import or missing Gmail messages.<br /><br />We have identified the cause and are currently working on a fix.</p>tag:status.gorgias.com,2005:Incident/191310692023-11-16T03:33:36-08:002023-11-16T03:33:37-08:00Permission denied errors when trying to send Facebook direct messages<p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>03:33</var> PST</small><br><strong>Resolved</strong> - We didn't observe any new occurrences since the last update, any problems on Meta's end seem to have been resolved.</p><p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>00:58</var> PST</small><br><strong>Monitoring</strong> - Meta's status page has been updated at 3:28 AM UTC reporting the incident as resolved, however, some customers may have kept experiencing the permission denied error or a new `An unknown Facebook error was returned: OAuthException(-1): (#-1) Unexpected internal error ` one up until at least 4:49:20 AM UTC.<br /><br />It should be now safe to retry the delivery of any failed messages, we'll keep monitoring and mark this incident as resolved once we have verified there are no other occurrences of this issue.</p><p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>15:28</var> PST</small><br><strong>Identified</strong> - Meta's status page has been updated and now reports an incident affecting their messaging platform, see https://metastatus.com/messenger for more details.<br /><br />We'll continue to monitor the situation and post an update once we've confirmed that our customers should no longer experiencing this issue.</p><p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>14:55</var> PST</small><br><strong>Update</strong> - When we try to send these messages we get the `(#10) Cannot message users who are not admins, developers or testers of the app until pages_messaging permission is reviewed and the app is live.` error. Our app however is live and doesn't seem to have any problems with that permission on Meta's developers portal.<br /><br />We reached out to their support as this appears as an issue with their APIs.</p><p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>14:10</var> PST</small><br><strong>Update</strong> - Some of our customers report that they're still experiencing this problem, if that should be the case please do not retry until further notice.</p><p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>13:32</var> PST</small><br><strong>Investigating</strong> - We experienced a temporary problem with permission denied errors from Facebook when sending direct messages between 8:09:02 PM UTC and 9:13:53 PM UTC. This appears to have stopped now, so it should be safe to retry any failed messages. We're currently investigating the causes.</p>tag:status.gorgias.com,2005:Incident/189788692023-11-08T18:00:16-08:002023-11-08T18:00:17-08:00Scheduled Database Maintenance -EU<p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>18:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>17:30</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>31</var>, <var data-var='time'>06:05</var> PDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance in the EU regions during this time.</p>tag:status.gorgias.com,2005:Incident/189788912023-11-08T06:30:07-08:002023-11-08T06:30:09-08:00Scheduled Database Maintenance - AUS<p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>06:30</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>06:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>31</var>, <var data-var='time'>06:07</var> PDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance in the AUS regions during this time.</p>tag:status.gorgias.com,2005:Incident/189788542023-11-08T00:30:07-08:002023-11-08T00:30:08-08:00Scheduled Database Maintenance - US<p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>00:30</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>00:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>31</var>, <var data-var='time'>06:02</var> PDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance in the US regions during this time.</p>tag:status.gorgias.com,2005:Incident/189812442023-10-31T17:20:06-07:002023-10-31T17:20:07-07:00Increased latency in the help center / contact form<p><small>Oct <var data-var='date'>31</var>, <var data-var='time'>17:20</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>31</var>, <var data-var='time'>10:33</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p>tag:status.gorgias.com,2005:Incident/189676722023-10-30T14:27:21-07:002023-10-30T14:27:22-07:00Inbound emails for some Outlook integrations imported with a delay<p><small>Oct <var data-var='date'>30</var>, <var data-var='time'>14:27</var> PDT</small><br><strong>Resolved</strong> - An import of all the emails that may have been missed by the affected integrations during the weekend has been completed.</p><p><small>Oct <var data-var='date'>30</var>, <var data-var='time'>05:52</var> PDT</small><br><strong>Monitoring</strong> - We've identified an issue in our Outlook notifications subscriptions renewal logic that could have caused inbound emails to not have been imported starting from Saturday 6pm. We've implemented a fix, any new emails should now be imported correctly, and are now working on the recovery of the emails that may have been missed during the weekend.</p>tag:status.gorgias.com,2005:Incident/189713322023-10-30T11:00:00-07:002023-10-30T12:53:53-07:00Increased latency in the help center / contact form<p><small>Oct <var data-var='date'>30</var>, <var data-var='time'>11:00</var> PDT</small><br><strong>Resolved</strong> - Users experienced significantly higher than normal response times while accessing and interacting with the help center and contact form features</p>tag:status.gorgias.com,2005:Incident/188416692023-10-18T16:33:28-07:002023-10-18T16:33:29-07:00Performance degradation<p><small>Oct <var data-var='date'>18</var>, <var data-var='time'>16:33</var> PDT</small><br><strong>Resolved</strong> - Our systems indicate healthy performances and latency following the changes applied earlier.</p><p><small>Oct <var data-var='date'>18</var>, <var data-var='time'>15:05</var> PDT</small><br><strong>Identified</strong> - We identified sources of increased load and latency affecting our services, notably view counts, and deployed a fix. We are observing the results. Refreshing the page is recommended to adopt the new version faster.</p><p><small>Oct <var data-var='date'>18</var>, <var data-var='time'>11:01</var> PDT</small><br><strong>Update</strong> - We're still investigating the source of the slowness as we work on a fix.</p><p><small>Oct <var data-var='date'>18</var>, <var data-var='time'>08:34</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>