Major outage of the Helpdesk

Incident Report for Gorgias

Resolved

This incident has been resolved.

Posted Jan 25, 2019 - 10:11 PST

Monitoring

A fix was deployed and all in incoming messages and integrations have been replayed. Monitoring the system.

Posted Jan 23, 2019 - 22:29 PST

Identified

The issue has been identified and a fix is being implemented.

Posted Jan 23, 2019 - 21:01 PST

Monitoring

The main database went down due to a machine failure and it should be back up now. We are monitoring the situation.

Posted Jan 23, 2019 - 20:51 PST

Identified

The issue has been identified and a fix is being implemented.

Posted Jan 23, 2019 - 20:44 PST

This incident affected: Helpdesk (REST API).