Messages are currently being delayed. We've identified the problem and are fixing it now.

Incident Report for Gorgias

Resolved

All messages have been imported, the incident is now over. We apologize for the inconvenience.

Posted Sep 22, 2019 - 20:21 PDT

Monitoring

We've fixed the issue, all messages are currently being imported. No data has been lost.
We'll post an update as soon as all messages are imported.

Posted Sep 22, 2019 - 19:35 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted Sep 22, 2019 - 19:05 PDT

This incident affected: Helpdesk (REST API).