Identified - Some customers with a high volume of customers/tickets are experiencing a general slow-down of the helpdesk - especially in the ticket views. We've identified the source, however, it's going to take a bit of time to fix. Thank you for your patience.
Aug 10, 16:58 PDT

About This Site

Below are Gorgias basic performance stats of our main services + incident reports. Feel free to subscribe to get updates when stuff goes bad.

Helpdesk   ? Operational
Main Website   ? Operational
Gorgias Chrome Sharing API   ? Operational
Facebook & Instagram integration   ? Operational
Live Chat integration   ? Operational
Email   ? Operational
mailgun SMTP   Operational
mailgun Inbound email processing   Operational
mailgun Outbound Delivery   Operational
mailgun Events & Logs   Operational
mailgun API   Operational
Aircall Integrations   Operational
Google Cloud Platform Google Container Engine   Operational
Google Cloud Platform Google Cloud Storage   Operational
Google Cloud Platform Google Kubernetes Engine   Operational
Google Cloud Platform Google Compute Engine   Operational
Google Cloud Platform Google Cloud Networking   Operational
Google Cloud Platform Google Cloud Pub/Sub   Operational
Google Cloud Platform Google Cloud DNS   Operational
Shopify API & Mobile   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
HTTP Response Latency (average) ?
Fetching
Tasks execution Latency (average) ?
Fetching
Past Incidents
Sep 18, 2018

No incidents reported today.

Sep 17, 2018

No incidents reported.

Sep 16, 2018

No incidents reported.

Sep 15, 2018
Completed - The scheduled maintenance has been completed.
Sep 15, 19:05 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 19:00 PDT
Scheduled - We'll be shutting down the helpdesk starting from 19.00 for some performance improvements. The expected downtime should be less than 5 minutes
Sep 14, 10:16 PDT
Sep 14, 2018

No incidents reported.

Sep 13, 2018

No incidents reported.

Sep 12, 2018
Resolved - This incident has been resolved.
Sep 12, 16:11 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 12, 15:21 PDT
Investigating - We are currently investigating this issue.
Sep 12, 13:50 PDT
Sep 11, 2018

No incidents reported.

Sep 10, 2018

No incidents reported.

Sep 9, 2018

No incidents reported.

Sep 8, 2018

No incidents reported.

Sep 7, 2018

No incidents reported.

Sep 6, 2018

No incidents reported.

Sep 5, 2018

No incidents reported.

Sep 4, 2018

No incidents reported.