All Systems Operational

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Below are Gorgias basic performance stats of our main services + incident reports. Feel free to subscribe to get updates when stuff goes bad.

Helpdesk ? Operational
Main Website ? Operational
Gorgias Chrome Sharing API ? Operational
Facebook Integration ? Operational
Live Chat integration ? Operational
Email ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Database maintenance Jun 25, 16:00-17:00 PDT
Update - We'll perform maintenance on the main DB. Expected downtime of 30min to be expected.
Jun 22, 18:28 PDT
Scheduled - We will be shutting down the Helpdesk for maintenance between 2017-06-25 16:00 and 2017-06-25 17:00. Sorry for the inconvenience.
Jun 22, 18:25 PDT
System Metrics Month Week Day
Helpdesk API - Average Response Time
Fetching
gorgias.io - Average Response Time
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Past Incidents
Jun 24, 2017

No incidents reported today.

Jun 23, 2017

No incidents reported.

Jun 22, 2017

No incidents reported.

Jun 21, 2017
Resolved - This incident has been resolved.
Jun 21, 11:11 PDT
Investigating - We are currently investigating this issue.
Jun 21, 08:02 PDT
Jun 20, 2017

No incidents reported.

Jun 19, 2017
Resolved - Facebook messages now arrive to Gorgias as expected. Facebook team fixed the issue: https://developers.facebook.com/bugs/1717423498553639/
Jun 19, 16:27 PDT
Identified - Due to a bug on the Facebook platform some messages do not arrive on Gorgias. There is really nothing we can do about it until the bug is fixed on their side. As a workaround we suggest you use their own interface. Here are more details about the issue: https://developers.facebook.com/bugs/1717423498553639/
Jun 16, 10:04 PDT
Jun 18, 2017

No incidents reported.

Jun 17, 2017

No incidents reported.

Jun 15, 2017

No incidents reported.

Jun 14, 2017

No incidents reported.

Jun 13, 2017

No incidents reported.

Jun 12, 2017

No incidents reported.

Jun 11, 2017

No incidents reported.

Jun 10, 2017

No incidents reported.