Identified - Due to a recent Facebook developers policy change, we are not receiving webhook updates from Facebook concerning page feed activity (Posts & Comments). We've notified Facebook about this and we're awaiting their answer. Thank you for your understanding.
Apr 1, 22:02 PDT

About This Site

Below are Gorgias basic performance stats of our main services + incident reports. Feel free to subscribe to get updates when stuff goes bad.

Helpdesk   ? Operational
Main Website   ? Operational
Gorgias Chrome Sharing API   ? Operational
Facebook & Instagram integration   ? Partial Outage
Live Chat integration   ? Operational
Email   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Helpdesk HTTP Response Latency (average) ?
Fetching
Helpdesk Async Tasks Latency (average) ?
Fetching
Past Incidents
Apr 23, 2018
Resolved - This incident has been resolved.
Apr 23, 09:19 PDT
Monitoring - Our main DB went down, we've recovered it and now the helpdesk and all its services should be accessible. We apologize for the inconvenience. Please let us know if you have any questions.
Apr 20, 22:20 PDT
Investigating - We've identified a major outage of the main helpdesk services. We are investigating.
Apr 20, 22:04 PDT
Apr 22, 2018

No incidents reported.

Apr 21, 2018

No incidents reported.

Apr 19, 2018
Resolved - Instagram integration has been fixed for existing customers
Apr 19, 17:28 PDT
Identified - Due to Facebook suddenly modifying the behavior of a critical Instagram API endpoint, our Instagram integration is not working anymore. The reason is Facebook used to provide us with the author of comments, and they stopped doing that: thus, we can't identify who sent a comment, only if the comment was sent from your own page or from someone else.

If you use Instagram in Gorgias and you are in contact with anyone at Facebook, please notify them of this issue and ask them to resolve it as soon as possible: in the meantime, we won't be able to reactivate the Instagram integration for anyone, as the data is completely lacking.

Thank you for your understanding.
Mar 22, 20:00 PDT
Apr 18, 2018

No incidents reported.

Apr 17, 2018

No incidents reported.

Apr 16, 2018

No incidents reported.

Apr 15, 2018

No incidents reported.

Apr 14, 2018

No incidents reported.

Apr 13, 2018

No incidents reported.

Apr 12, 2018

No incidents reported.

Apr 11, 2018

No incidents reported.

Apr 10, 2018

No incidents reported.

Apr 9, 2018

No incidents reported.