Identified - Due to a Facebook issue (https://developers.facebook.com/support/bugs/578596202909197/), it may currently be impossible for some pages to send out messages on the "Facebook Messenger" channel. The Facebook team is actively working on resolving this issue, we will keep you updated as soon as we have updates.
Nov 18, 15:43 PST

About This Site

Below are Gorgias basic performance stats of our main services + incident reports. Feel free to subscribe to get updates when stuff goes bad.

Helpdesk ? Operational
Main Website ? Operational
Gorgias Chrome Sharing API ? Operational
mailgun SMTP Operational
mailgun Inbound email processing Operational
mailgun Outbound Delivery Operational
mailgun Events & Logs Operational
mailgun API Operational
Aircall Integrations Operational
Google Cloud Platform Google Container Engine Operational
Google Cloud Platform Google Cloud Storage Operational
Google Cloud Platform Google Kubernetes Engine Operational
Google Cloud Platform Google Compute Engine Operational
Google Cloud Platform Google Cloud Networking Operational
Google Cloud Platform Google Cloud Pub/Sub Operational
Google Cloud Platform Google Cloud DNS Operational
Shopify API & Mobile Operational
Mobile App Operational
Smooch.io Smooch Core API Operational
Smooch.io Web SDK Operational
Integrations Degraded Performance
90 days ago
100.0 % uptime
Today
Email ? Operational
Outlook integration ? Operational
90 days ago
100.0 % uptime
Today
Live Chat integration ? Operational
Facebook integration ? Degraded Performance
Instagram integration ? Operational
Cloudflare Cloudflare API Operational
Cloudflare DNS Updates Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Background Tasks Duration (average) ?
Fetching
HTTP Response Latency (average)
Fetching
Past Incidents
Nov 19, 2019
Resolved - The messaging component has recovered. Helpdesk was unavailable for 5 min during which messages got delayed.
Nov 19, 01:44 PST
Identified - We are investigating an incident with one of our messaging component. Helpdesk wont load but messages will be delievered and recovered.
Nov 19, 01:38 PST
Nov 17, 2019

No incidents reported.

Nov 16, 2019

No incidents reported.

Nov 15, 2019

No incidents reported.

Nov 14, 2019

No incidents reported.

Nov 13, 2019

No incidents reported.

Nov 12, 2019

No incidents reported.

Nov 11, 2019

No incidents reported.

Nov 10, 2019

No incidents reported.

Nov 9, 2019

No incidents reported.

Nov 8, 2019

No incidents reported.

Nov 7, 2019

No incidents reported.

Nov 6, 2019

No incidents reported.

Nov 5, 2019

No incidents reported.