All Systems Operational

About This Site

Below are Gorgias basic performance stats of our main services + incident reports. Feel free to subscribe to get updates when stuff goes bad.

Helpdesk ? Operational
Main Website ? Operational
Gorgias Chrome Sharing API ? Operational
mailgun SMTP Operational
mailgun Inbound email processing Operational
mailgun Outbound Delivery Operational
mailgun Events & Logs Operational
mailgun API Operational
Aircall Integrations Operational
Google Cloud Platform Google Container Engine Operational
Google Cloud Platform Google Cloud Storage Operational
Google Cloud Platform Google Kubernetes Engine Operational
Google Cloud Platform Google Compute Engine Operational
Google Cloud Platform Google Cloud Networking Operational
Google Cloud Platform Google Cloud Pub/Sub Operational
Google Cloud Platform Google Cloud DNS Operational
Shopify API & Mobile Operational
Mobile App Operational
Smooch.io Smooch Core API Operational
Smooch.io Web SDK Operational
Integrations Operational
90 days ago
99.92 % uptime
Today
Email ? Operational
Outlook integration ? Operational
90 days ago
99.92 % uptime
Today
Live Chat integration ? Operational
Facebook integration ? Operational
Instagram integration ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Background Tasks Duration (average) ?
Fetching
HTTP Response Latency (average)
Fetching
Past Incidents
Sep 18, 2019

No incidents reported today.

Sep 17, 2019

No incidents reported.

Sep 16, 2019

No incidents reported.

Sep 15, 2019

No incidents reported.

Sep 14, 2019

No incidents reported.

Sep 13, 2019

No incidents reported.

Sep 12, 2019

No incidents reported.

Sep 11, 2019

No incidents reported.

Sep 10, 2019
Resolved - This has been acknowledged as a bug by the Facebook engineering team, and has been assigned to the appropriate team over there. We will keep you updated when the bug is resolved; in the meantime, comments on most posts should still be imported as expected.
Sep 10, 10:00 PDT
Identified - Comments on some Facebook posts are not being imported right now and since today 12pm PST. This is due to a Facebook permission which was revoked from us today.

Posts for which comments are not being imported include:
- some videos,
- posts where the page shares a Facebook group
it might also include some other kind of posts, but regular posts are not affected. We're in the process of re-enabling this permission, we will keep you updated as soon as possible.
Sep 4, 18:40 PDT
Sep 9, 2019

No incidents reported.

Sep 8, 2019

No incidents reported.

Sep 7, 2019

No incidents reported.

Sep 6, 2019

No incidents reported.

Sep 5, 2019

No incidents reported.

Sep 4, 2019
Resolved - Due to a network device failure our main database restarted automatically which caused a 5 minute downtime. All of the operations seem back to normal right now. Thank you for your patience and sorry for the caused inconvenience.
Sep 4, 13:15 PDT
Monitoring - Our main database was briefly down for a period of 5-10 minutes. We're investigating the reasons and will be back with more updates soon.
Sep 4, 12:43 PDT